Frequently Asked Questions
TukiTaki.xyz would like you to be completely satisfied with your purchase. Your happiness is our highest priority.
If you’ve changed your mind about purchasing the product upon seeing it, you will need to return it to the courier service person on the day and time of delivery. Regrettable, we are unable to accept returns past this point. In this case, the courier service person will take the product and you will only need to pay the delivery fee.
We accept returns for damaged or defective goods. These returns must be made within 5 calendar days of receiving the product. If you feel you have received a faulty or defective product, please email us at [email protected] with a photo and purchase details.
Only products purchased on TukiTaki.xyz may be returned for a refund. We cannot accept items purchased from another retail store location for an exchange or refund.
Once you’ve completed an order on our website, we will specify the maximum number of days needed for that product to reach you. Deliveries are made through our third-party delivery service provider(s) and not by TukiTaki.xyz’s logistics team.
In order to complete the delivery, we will need your name, your full delivery address and cell phone number. The address you provide needs to be able to accept the product between the hours of 9:00 AM – 7:00 PM, though you do not need to personally be present. At the time of delivery, you will be sent a four-digit code on your cell phone which needs to be provided to the delivery person in order to receive the package.
If the maximum stated number of days have passed, please ask us for an update on [email protected] or through our website’s Messenger chat box or call us on +880 16 8820 7338.
You have the ability to pay through several options if you’re located in Dhaka. These include:
- Cash Upon Delivery
- Mobile Banking, such as bKash
- Credit Card
For orders outside of Dhaka, you will be requested to make the payment in advance and do not have the option for cash upon delivery. We are working diligently to make cash upon delivery available to our customers outside of Dhaka.
Welcome! We’re excited at the thought of partnering with you and making your beautiful creations available to our customers. Click here to learn more about how to sell through TukiTaki.xyz.
Along with being an online marketplace for creative Bangladeshi products, we offer a host of other offline services, including customized artwork, interior & exterior architectural solutions, TukiTaki’s Mother’s Room, and product photography. Explore our services.